skwin Terms and Conditions

These Terms and Conditions ("Terms") apply to the use of the skwin platform and all its associated services. By visiting the skwin.cam website or registering an account, you acknowledge that you have read these Terms in full and agree to them. If you do not agree with any part of these Terms, please refrain from using the platform.

skwin operates a safe and reliable online gaming platform for players in Bangladesh. These Terms apply equally to all services, including live casino, sports betting and slot games.

Key Definitions

The meanings of some important terms used in these Terms are clarified below:

2.1 Age Limit and Eligibility

To register an account on the skwin platform, the user must be at least 21 years of age. No person under the age of 21 may register or play on this platform. Proof of identity may be requested at any time to verify age. skwin reserves the right to cancel any account and confiscate funds if registration is completed using false information.

2.2 One Account Per Person

Each person may operate only one account. If a single person holds multiple accounts, all accounts will be cancelled and any bonuses and winnings held in them will be forfeited.

2.3 Accuracy of Information

All information provided at the time of registration — name, date of birth, contact details — must be accurate and complete. If any information changes, the member must update it promptly through the support team.

2.4 Account Security

It is your responsibility to keep your account password and login details completely confidential. Sharing login details with any third party is strictly prohibited. Any unauthorised access to your account must be reported to our 24/7 live chat support immediately.

3.1 Deposit Policy

To deposit funds on the skwin platform, the user must use a bKash, Nagad or Rocket account registered in their own name. Deposits from third-party accounts will not be accepted and such transactions will be flagged as suspicious.

3.2 Withdrawal Policy

Withdrawal requests generally take 15 minutes to 2 hours to process. skwin reserves the right to put withdrawals on hold if identity verification has not been completed or if any active investigation is ongoing on the account. The payment method used for withdrawal must always match the method used for deposit.

3.3 Anti-Money Laundering

skwin is committed to preventing money laundering and terrorist financing. Any suspicious financial activity will be monitored and the relevant authorities will be notified if necessary. For this reason, additional identity verification documents may be requested as needed.

4.1 Welcome Bonus

New members can receive up to a 150% bonus on their first deposit, up to ৳5,000. For example, if you deposit ৳2,000, you will receive an additional ৳3,000 bonus and your total balance will be ৳5,000. A 20x wagering requirement must be met before this bonus amount can be withdrawn.

4.2 Wagering Requirement

Before any bonus amount can be withdrawn, bets totalling 20 times that bonus amount must be placed. Example: if you receive a ৳1,000 bonus, withdrawal is only possible after placing a total of ৳20,000 in bets. Slot games generally count in full towards bonus wagering; the contribution rate for specific games is listed on the promotions page.

4.3 VIP Programme

skwin's VIP programme has four tiers. The weekly cashback rate differs at each tier:

• Bronze: Weekly cashback up to 0.4%.
• Silver: Weekly cashback up to 0.8%.
• Gold: Weekly cashback up to 1.1%.
• Platinum: Weekly cashback up to 1.5%.

Through regular and active gameplay, a member can gradually advance to higher VIP tiers.

4.4 Bonus Abuse

Any attempt to abuse bonuses — creating multiple accounts, placing artificial bets, or any other method of deceiving the system — will result in account cancellation and forfeiture of bonuses. skwin reserves the final right to make any decision in this regard.

5.1 Fair Play Policy

skwin believes in fair play. The outcome of each game is determined by a verifiable random number generator (RNG). Any attempt to influence outcomes, use of software bots or other unfair methods is strictly prohibited.

5.2 Prohibited Activities

The following activities are strictly prohibited:

• Placing bets using automated bots or software.
• Operating multiple accounts from the same IP address.
• Exploiting technical errors in any game system.
• Money laundering or conducting suspicious financial transactions.
• Threatening other users or staff of the platform.
• Depositing to or withdrawing from a third-party account.

5.3 Technical Errors

If the outcome of any bet becomes uncertain due to a technical error or system disruption, skwin reserves the right to cancel or review that transaction. In such cases, the member's original deposited amount will be returned.

skwin uses SSL encryption technology to keep all your personal and financial information secure. We do not sell your information to third parties and do not share it except where legally required. To read our full privacy policy, see: Privacy Policy.

6.1 Cookies and Tracking

Cookies are used to operate the platform effectively. By using the platform, you consent to the use of cookies. You can manage cookies through your browser settings, though some features may then become limited.

6.2 Data Retention Policy

Even after an account is closed, your information will be retained for a set period due to legal and regulatory requirements. Once that period has passed, the information will be securely deleted.

skwin believes that online gaming is an entertainment activity. We encourage our members to play responsibly and actively work to prevent addictive gaming.

7.1 Self-Limitation Features

Members can set deposit limits, betting limits and session time limits on their accounts. If you want to take a break for a period of time, you can choose the "cooling off" option. To permanently close your account, contact the support team.

7.2 Support and Advice

If you feel you are having difficulty controlling your gaming, contact our 24/7 live chat support team. For more information, see our Responsible Gaming page.

Please remember: Gaming is only for those aged 21 and above. Never bet with money you cannot afford to lose.

8.1 Complaint Submission Process

If you have a complaint, first contact us through our 24/7 live chat or by email at [email protected]. The more detail you provide when describing your complaint, the faster a resolution will be possible. Our support team will review the issue and provide a resolution as quickly as possible.

8.2 Limitation of Liability

skwin will not be directly liable if any bet or transaction is disrupted due to loss of internet connection, device failure or other external causes. However, in such cases we are committed to providing the highest level of assistance to protect the member's interests.

8.3 Right to Modify Services

skwin reserves the right to change, temporarily suspend or completely discontinue its services, game list, bonus offers or other features at any time with or without notice. skwin is not obligated to provide any financial or other compensation for such changes.

9.1 Account Closure by Member

Any member may request to close their account at any time through our support team. Before closing the account, any funds remaining in the balance (subject to conditions being met) should be withdrawn. If there is a remaining balance, the support team will assist in completing the withdrawal process.

9.2 Account Cancellation by skwin

skwin may temporarily suspend or permanently cancel a member's account for any of the following reasons:

• Violation of any clause of these Terms.
• Providing a false identity or information.
• Fraudulent activity or bonus abuse.
• Operating multiple accounts.
• Threatening other users or staff.
• Legal or regulatory reasons.

The bonus balance and any rewards earned in an account cancelled for legitimate reasons will be forfeited. The original deposited amount may be returned depending on the circumstances.

10.1 Right to Change Terms

skwin reserves the right to change, amend or update these Terms at any time. A notice will be displayed on the platform for significant changes. Continuing to use the platform after any change means you have accepted the new Terms.

10.2 Language and Interpretation

The original language of these Terms is Bengali. In the event of any conflict with a translation or version in another language, the Bengali version shall be considered final.

10.3 Severability

If any provision of these Terms is found to be unenforceable or invalid for any reason, that provision shall be severed and the remaining Terms shall continue in full force and effect.

10.4 Entire Agreement

These Terms, the Privacy Policy, and the Responsible Gaming Policy together constitute the complete legal agreement between skwin and the user. Any prior oral or written representations are superseded by this document.